Research, strategy and design services with a human centred approach.


A summary of what we do ↓

Service Design

To optimise how your customer service interactions work together, we create service blueprints, content, and workflows. We then run co-creation workshops with stakeholders to design propositions and to uncover next best actions.

User Experience

We create meaningful user journeys for your end users by defining problem scenarios, alternatives, value propositions, assumptions, experiments and prototypes. We then validate the usefulness and desirability with end users.

Outsourced designers & strategists

When your core team needs additional, flexible expertise we provide outsourced content, interaction, experience, service and product designers. As well as digital marketing, analytics and ecommerce specialists.

Learn about our approach and design methods

The Team

Pavlina Koleva
Senior Designer

Focusing on visuals and interface design, Pavlina is interested in creative design models like Design Thinking and Human Centred Design.

Edward Conmy
Founder, Director of Strategy

Edward is an advocate for research led design methods and how Agile design talent can have an outsized impact on product and service innovation for organisations.

Juan Menendez
Design Lead

Service, UX and innovation designer with over ten years international experience, Juan is a specialist in solution co-creation and end user validation.

Deepa Modi
Talent Manager

With several years of international recruitment experience under her belt Deepa is excited to build bespoke, Agile design teams to crack difficult challenges for our clients.

Learn more about some of our recent projects.

Some of our clients